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Let Us Help Answer Your Frequently Asked Questions

I don’t currently use PCU Bill Payer.  Can you tell me more about it?

PCU Bill Payer lets you pay your bills online through First Community FCU. You can pay anyone in the United States that you would normally pay by check or automatic debit … even if you do not receive bills from the company or person you want to pay.

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How does PCU Bill Payer work?

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.

After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in PCU Bill Payer. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.
Tip: When you enter an amount, PCU Bill Payer automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one.

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How secure is my bill payment and personal information?

PCU Bill Payer uses several methods to ensure that your information is secure.

SSL—PCU Bill Payer uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
Encryption—PCU Bill Payer uses 128-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Sign Out—PCU Bill Payer automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in PCU Bill Payer.

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Which browsers should I use to access PCU Bill Payer?

For best performance, we recommend you use one of the following supported browsers:

Microsoft Internet Explorer 7 (Windows Vista and XP)
Microsoft Internet Explorer 6 (Windows XP)
Firefox 2 (Windows XP)
Apple Safari 3 (Mac OS X 10.5.x)

While other browsers may work with PCU Bill Payer, these supported browsers provide the highest level of security, accuracy, and functionality.

We also recommend that you enable JavaScript in your browser. JavaScript is required for certain PCU Bill Payer features to function properly.

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How do I change my browser?

Changing your browser to a currently supported version is easy. You can download a browser from the following Web sites:

Microsoft Internet Explorer 7 (download for Windows Vista and XP)
Microsoft Internet Explorer 6 (download for Windows XP)
Firefox 2 (download for Windows XP)
Apple Safari 3 (download for Mac OS X 10.5.x)

When the download is complete, follow the instructions to install the browser. After it is installed, you may want to select it as your default browser.

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Can I use assistive technology to access PCU Bill Payer?

Yes, we've incorporated several enhancements based on priorities one and two of the World Wide Web Consortium's Web Content Accessibility Guidelines. These enhancements aim to make PCU Bill Payer more accessible to assistive technology users.

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Tips for Screen Reader Users

The following features may help you navigate PCU Bill Payer more easily:

Skip to Main Content Links—These links allow you to skip the page banner and the redundant navigation links and go directly to the main page content.

Link Titles—If a link opens a new window, you are alerted in the link title. Most of the links have descriptive labels, but we provide additional information in the link title if necessary. For this reason, we recommend that you set your screen reader to read the link title attributes.

Table Summaries—Whenever information is presented in a table format, we provide a brief description of the contents.

Font Sizes—The fonts can be resized without significantly changing the layout of a page.

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Accessing the Payment Assistant

The Payment Assistant is a dynamic layer that provides payment-related information and links to certain features. The Payment Assistant and some of the application frames accessed from it use a presentation that may not be available to screen readers and other assistive technology tools at this time. However, you can access the same information and tasks on alternate application pages using the following table.

Task

Related Page

Review pending and recent payments

Go to the Payment Center or Bill History.

Enter the pay date

Type the date in the format mm/dd/yyyy.

Update biller information

Go to Manage My Bills and select a biller.

Review electronic bills that are currently due

Go to the Bill Summary by clicking on the bill due icon on the Payment Center.

Sign up for electronic bills

Go to Manage My Bills and select a biller.

Stop receiving paper bills

Go to the Bill Summary and select the option to stop your paper bills.

Set up automatic payments

Go to Manage My Bills and select a biller.

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What are Terms & Conditions?

The Terms & Conditions are available from the online bill pay home page, and are a complete and exclusive statement of the agreement between you and First Community FCU regarding your PCU Bill Payer service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using PCU Bill Payer. In the event of a dispute regarding PCU Bill Payer, you agree to resolve the dispute by looking to the Terms & Conditions document.

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Who do I contact with questions or a dispute?

For your convenience, please call our member service department directly at (269) 382-9845 or toll-free at (866)99-FCFCU within normal business hours with questions about your Bill Payer transactions. 

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